White text on black background that says 'a projects'
A rocket launching from a computer screen icon with a black background.

Customer Launch Pad

Welcome, We are here to help.

White downward arrow on a black background.

You are not alone.

Step 1 of a guide for lodging an insurance claim, showing a badge icon, instructions to begin claim with insurer, mention of ARC Projects, and note that an ARC Claims Administrator may contact during this step.

Building a new home or renovating is something you plan and save for. An insurance claim is usually a surprise and not something you expect.

This welcome pack is here to remind you that you are not alone. Our job is to guide you through the repair process and make it as simple and stress free as we can..

A digital infographic explaining Step 2 of a fire safety process. It shows a house icon, a speech bubble icon with chat symbols, and the instructions for completing a Make Safe process, including contacting an ARC Claims Administrator if damage is severe.
Step 3 of an instructional guide, with text about restoration services, including house drying, cleaning, and decontamination, and contact information for an ARC booking team, featuring a small icon of a cleaning device and speech bubbles.
WHAT IS RESTORATION?
Step 4 of a process, titled 'Estimating,' describes the actions of an ARC in contact with a customer, confirming receipt of a claim, checking for urgent safety issues, booking a visit, preparing an assessment report and quotation, reviewing documents, and insurance review.
WHAT IS AN ESTIMATOR?
Presentation slide titled 'Reports' with bullet points listing types of reports needed, including leak detection, roof reports, electrical reports, asbestos testing, and engineering assessments; additional text explains that reports help understand if there are problems at a property.
Slide titled 'Step 5' with a list of repair process steps including approval procedures, signing repair contracts, paying insurance excess, and completing the work.
PAY YOUR EXCESS
Step 6 of a repair process with instructions for a Project Manager to stay in contact during repairs, including checking the work when finished, with a small icon of a wrench and screwdriver, and an icon of chat bubbles and a phone indicating communication during the step.
WHAT IS A REPAIR?

Who are ARC Projects?

Logo of arc projects with stylized dark blue text and an orange square at the end.

ARC Projects is a licensed insurance builder. Your insurer has chosen us to carry out different types of work such as Make Safes, Estimates, Restoration, and Repairs.

We are a family-owned company and are trusted to manage and finish your repairs on behalf of your insurer.

To learn more about ARC Projects and the services we provide, please visit our website below.

Check us out!

Who is LOOP Logics?

Logo with the words 'Loop Locations' in black outlined capital letters, with a graphic element of a lock with two keys inside the letter 'L'.

ARC Projects uses a system called LOOP Logics to help manage repairs and share updates. Sometimes you may get text messages from this system. These messages are part of how we keep you updated and informed during the process.

Why are calls coming from Queensland?

Sometimes when our Head Office calls you, your phone may show the call as coming from Queensland. This is because of the phone system we use.

Do not worry, it is just one of our friendly team members calling about your repair. ARC Projects has offices across Australia and New Zealand.